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Terms & Conditions

Welcome to Crocodoyle Project. These Terms and Conditions (“Terms”) govern your use of our website and any purchases you make with us. By placing an order, you agree to these Terms.

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1. Ordering

  • All rugs are made-to-order. Production begins once your order is confirmed.

  • Please ensure all specifications (size, design, colors) are correct before placing your order.

  • You will receive an order confirmation by email after purchase.

2. Payment

  • Full payment is required at checkout.

  • We accept [list accepted payment methods].

  • Prices include/exclude [insert details about taxes & shipping].

3. Cancellation & Refund Policy

  • Because each rug is custom made, cancellations and refunds are limited:

  • 24-Hour Cancellation Window: You may cancel your order within 24 hours of purchase for a full refund.

  • After 24 Hours: Cancellations are not accepted, as production will have begun. No refunds will be issued after this period.

  • Defects or Damage: If your rug arrives damaged or defective, please contact us within 7 days of delivery with photos, and we will work with you to repair, replace, or refund as appropriate.

  • Change of Mind: We cannot accept returns or issue refunds for custom rugs due to a change of mind or incorrect specifications provided by you.

4. Shipping & Delivery

  • Production times vary depending on the complexity of your rug. Estimated lead times will be provided at checkout.

  • Shipping costs and times depend on your location.

  • We are not responsible for delays caused by couriers or customs.

5. Liability

  • Our rugs are decorative items and not intended for use in high-traffic commercial environments.

  • We are not liable for any damages or injuries resulting from misuse of our products.

6. Changes to Terms

We may update these Terms at any time. The version available on our website at the time of purchase applies to your order.

Refund Policy (Summary)

  • Cancel within 24 hours → Full refund.

  • Cancel after 24 hours → No refund.

  • Defective or damaged item → Contact within 7 days for repair/replacement/refund.

  • Change of mind or incorrect specifications → No refund.

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